What are shipping costs?

Shipping costs in Italy, the European Union, the USA, Canada and Mexico are free.

How can I check the status of my order?

If you registered your account when you placed your order, you can track your order in the “Orders” section of your account. If the parcel has already been handed over to the courier, you will receive an email with a link. This will allow you to track the status of your order.

If you still need help, contact the Pier Martino team by writing to:

How is the shipping process?

When the courier collects your order from our warehouse, you will receive an email with a tracking number and the order delivery date. Deliveries can only be made to private individuals. Under no circumstances may a package be deposited in a PO Box or anywhere else. 

The courier will make three attempts to deliver to your address. If they are unable to deliver the package, they will leave a note informing you of an alternative collection point where you can collect your package during the next 10 days (from the first delivery attempt).

I have not received my order and the delivery date has passed

First, contact the courier, following the steps in the “How do I check the status of my order?” section. If you are unable to resolve the issue with the courier, please contact Pier Martino’s team at, indicating your order number and your full name.


What do I have to do to return a purchased product?

  1. Send the collection address by email to  and wait for our confirmation.
  2. Leave the item at the agreed place, on the agreed date.

The package must contain:

Once we receive the item, we will check that it is in the same condition in which it was sent and that it contains all the elements described in the previous section. Once the check is complete, we will refund the full amount.

How soon can I return my purchase?

You can return the product within 14 days from the date of receipt of the item.

When will I receive my refund?

You will receive the amount within approximately 10-14 days, depending on your bank, via the same payment method you used for the purchase. 

What should I do if the returned amount is incorrect?